Technical Support & Repair Specialist

Apple; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services.

Qualifications

• Must be available to work a schedule including nights, weekends, and holidays.
• Demonstrate technical expertise of Apple products and services.

Responsibilities

• Provide technical support and troubleshooting for customers.
• Educate customers on repair options and Apple services.
• Deliver exceptional service and help customers get the most from their Apple products.
• Assist with in-store activities and contribute to an inclusive environment.

Skills

Apple products knowledge

Troubleshooting

Customer service

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services.