Product Diagnostics & Customer Tech Specialist

Lex; Jacksonville (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services.

Qualifications

• Availability to work a schedule including nights, weekends, and holidays as needed.
• Ability to troubleshoot and resolve product or software issues for customers.
• Willingness to learn about Apple products and repair processes.

Responsibilities

• Provide technical support and troubleshooting for customers.
• Educate customers about Apple products, services and repair options.
• Diagnose and resolve service concerns for Apple hardware and software.
• Collaborate with team leaders to identify recurring issues and share feedback.
• Deliver excellent service and help customers get the most from their Apple products.

Skills

Technical troubleshooting

Customer service

Teamwork

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services.