Technical Support & Onboarding Strategist

Energy Innovation Corp; Athens (GA); On-site; USD 85,000 - 114,000; Part time

Job summary

AMC Networks is seeking a Technical Support Specialist in Athens, GA. You will own onboarding checks, pull strategic case studies, and nurture leads to drive deals.

This role emphasizes Freshdesk expertise, live chat, and CRM data insights to shape compelling pitches and partnerships. With a strong emphasis on ownership and measurable outcomes, you will guide conversations toward decisions while collaborating closely with sales and marketing.

Qualifications

• 7+ years owning outcomes, not just completing tasks.
• Familiarity with AMC Networks-scale workflows or the appetite to reach them.
• Real Freshdesk chops, plus Live Chat Support curiosity to keep growing.
• Comfort steering sales marketing conversations toward a decision.

Responsibilities

• Build the Customer Onboarding report leadership checks before the GA review.
• Pull the case study to close stalled deals in Athens.
• Nurture slow sales marketing leads until timing flips in our favor.
• Mine CRM data for the fast-growing story that wins the room.
• Walk new sales marketing clients through onboarding so they stick around.
• Decode why GA buyers say yes and double down on it.
• Identify Live Chat Support gaps leaking deals at handoff.
• Position AMC Networks against competitors with clear value props.

Skills

CRM Software

Freshdesk chops

Live Chat Support

Sales conversations

Tools

Genesys Cloud

Freshdesk

CRM Software

Job description

AMC Networks is seeking a Technical Support Specialist in Athens, GA. You will own onboarding checks, pull strategic case studies, and nurture leads to drive deals.

This role emphasizes Freshdesk expertise, live chat, and CRM data insights to shape compelling pitches and partnerships. With a strong emphasis on ownership and measurable outcomes, you will guide conversations toward decisions while collaborating closely with sales and marketing.