Client Success & Onboarding Specialist

AME Group; Vincennes (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

The AME Group in Vincennes, IN is seeking a full-time Customer Support/Administrative specialist to join our people-first team. You’ll be the main point of contact for clients, helping them achieve objectives with personalized service and timely responses.

You will guide onboarding, monitor usage, and proactively address issues or opportunities, ensuring a smooth experience and strong relationships. A focus on clear communication and professional conduct is essential.

Qualifications

• Experience in customer support or administrative roles.
• Excellent written and verbal communication skills.
• Ability to multi-task and work with minimal supervision.

Responsibilities

• Build strong relationships with clients, serving as their main point of contact.
• Understand clients’ objectives, challenges, and preferences to provide personalized support.
• Provide client support during the onboarding process.
• Monitor client accounts and usage, proactively identifying and addressing issues or opportunities.
• Provide excellent customer service, responding to client inquiries and resolving issues promptly.

Skills

Excellent communication

Strong phone presence

Time management

Microsoft Office

Tools

Microsoft Office

Job description

The AME Group in Vincennes, IN is seeking a full-time Customer Support/Administrative specialist to join our people-first team. You’ll be the main point of contact for clients, helping them achieve objectives with personalized service and timely responses.

You will guide onboarding, monitor usage, and proactively address issues or opportunities, ensuring a smooth experience and strong relationships. A focus on clear communication and professional conduct is essential.