Dealer Success & Onboarding Specialist

Advanced Charging Technologies, Inc.; Atlanta (GA); In loco; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Advanced Charging Technologies, Inc. is seeking a Customer Support Specialist to manage onboarding, coordination, and ongoing success of dealer and reseller relationships.

You will work with sales, service, data, and accounting teams to ensure timely dealer setup, system rollouts, and responsive customer support. The role emphasizes execution and process discipline, not independent decision-making, with responsibilities including data entry in Microsoft Dynamics, dealer training on ACTview and

Competenze

• High School diploma or equivalent required.
• Experience with CRM systems preferred.
• Proficient in Microsoft Excel and Word.
• Strong communication and organizational skills.

Mansioni

• Onboard and coordinate new dealer relationships, handling documentation and setup.
• Join dealer meetings and calls with Dealer Development Managers.
• Enter and maintain dealer/customer data in CRM (Microsoft Dynamics).
• Support system rollouts and training for ACTview, Battview, warranties, RMAs, and tech requests.
• Generate routine reports from connected devices and dealer sites.
• Act as liaison between dealers and internal teams (sales, service, engineering, data/NOC, accounting).
• Assist with periodic business reviews by compiling summaries, reports, and action items.
• Monitor dealer parts stocking and flag gaps to leadership.
• Travel 25% regionally in the Southeast; occasional Northeast and Midwest.

Conoscenze

Organizational skills

Communication skills

Customer service mindset

Process adherence

Cross-functional collaboration

Formazione

High School diploma or equivalent

Strumenti

Microsoft Excel

Microsoft Word

Microsoft Dynamics CRM

Descrizione del lavoro

Advanced Charging Technologies, Inc. is seeking a Customer Support Specialist to manage onboarding, coordination, and ongoing success of dealer and reseller relationships.

You will work with sales, service, data, and accounting teams to ensure timely dealer setup, system rollouts, and responsive customer support. The role emphasizes execution and process discipline, not independent decision-making, with responsibilities including data entry in Microsoft Dynamics, dealer training on ACTview and