Remote Onboarding & Support Manager - Hands-On Growth

Visa Hunt; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock Options

Annual Performance Equity Award

36 days of annual leave including pub­

Leading medical plan

Life Insurance

4 weeks paid Sabbatical every 4 years

401k

Enhanced parental pay & leave

Job summary

CloudNC is seeking a hands-on leader to own onboarding for CAM Assist customers and to run the product support function. You will deliver onboarding calls in the product with customers from day one and maintain close engagement as the product evolves.

You will line-manage our Product Support Specialist, build playbooks and content, and drive improvements that reduce repeated issues while ensuring a smooth customer experience across US and UK teams.

Qualifications

• Manufacturing and tooling knowledge required; understand shop floor realities.
• Experience leading delivery while mentoring others and staying hands-on.
• Ability to onboard customers and own product support end-to-end.

Responsibilities

• Own onboarding for new CAM Assist customers, running setup and first part delivery.
• Lead the product support function and line-manage the Product Support Specialist.
• Develop playbooks, help content and processes to reduce recurring issues.
• Monitor usage data and intervene before customers stall.
• Manage escalations from onboarding to CAM programming teams.

Skills

Manufacturing knowledge

Tooling knowledge

People management

Onboarding

Customer enablement

Product support

Tools

Mastercam

Fusion 360

Siemens NX

GibbsCAM

SolidCAM

Job description

CloudNC is seeking a hands-on leader to own onboarding for CAM Assist customers and to run the product support function. You will deliver onboarding calls in the product with customers from day one and maintain close engagement as the product evolves.

You will line-manage our Product Support Specialist, build playbooks and content, and drive improvements that reduce repeated issues while ensuring a smooth customer experience across US and UK teams.