IT Support Specialist

Nivel Parts and Manufacturing Co; Jacksonville (FL); On-site; USD 60,000 - 86,000; Full time

Job summary

Nivel Parts and Manufacturing Co. is seeking an IT Support professional based in Jacksonville, FL to provide 7x24x365 technical support for office and distribution center users. The role includes system administration, benchmarking, training, and creating standard procedures.

The ideal candidate has 5+ years of relevant experience, proficiency in Windows 10/11, Active Directory, Azure, and Office 365, and willingness to travel up to 35% for remote locations in the US.

Qualifications

• Associate’s or Bachelor’s degree in IT preferred; 6+ years of relevant experience may substitute for a degree.
• Experience with Windows Desktop OS (Windows 10/11).
• Willing to work in a fast-paced environment with extended hours and rotating shifts; on-call rotation.
• Experience with Office 365 and Azure; MAC OSX knowledge is desirable.

Responsibilities

• Resolve IT support requests with Nivel IT team and users, including remote sites.
• Troubleshoot, diagnose, and resolve network and systems problems.
• Support client-end systems in-house and remote; ensure issues are resolved end-to-end.
• Define and implement support processes; participate in software upgrades and enhancements.
• Document solutions and procedures; travel to remote locations as needed.

Skills

Windows OS

Troubleshooting

On-call rotation

Customer service

Education

Associate’s or Bachelor’s degree in IT

Tools

Windows 10

Active Directory

Azure

Microsoft Office 365

MAC OSX

Job description

Description

About the job

Reporting to the Director of IT Services and based in Jacksonville, FL, this position will provide technical support in a 7x24x365 environment for our offices and distribution center users. Support will range from routine to complex, and the selected candidate will participate in projects requiring analysis and system administration. S/he will develop standard procedures, processes, and user materials, provide systems recommendations, complete software and hardware benchmarking, install software/updates, and assist users and peers with systems-related training.This position requires up to 35% to travel to our remote locations within the US.

Key Responsibilities

• Work closely with members of the Nivel IT team, Service Desk, and internal and external users to resolve all IT support requests.
• Troubleshoot, isolate, and diagnose common network/systems problems alone or as part of a team.
• Provide support functions for client-end systems in-house and remote, including design, development, troubleshooting, diagnosis, and problem resolution. Follow-through until problems are resolved.
• Define and implement processes within the support environment.
• Participate in and lead organization-wide software upgrades and systems enhancements.
• Identify and implement systems/software/process improvements.
• Work in a team environment with the ability to function with independent discretion during rotating shift work.
• Document and share with the team Solutions and Procedures.
• Complete assigned projects with minimal supervision.
• Build and maintain Windows 11 images and support Windows 10 on desktops and laptops.
• Support other IT teams on an as-needed basis.
• Perform all other related tasks based on the needs of the organization.

Skills and Experience

• Associate’s or bachelor’s degree in IT preferred; may consider 6+ years of relevant experience in place of a degree.
• Demonstrated experience with Windows Desktop Operating Systems (Windows 10 and 11).
• Ability to work in a fast-paced support environment that may require extended hours and rotational support.
• Participate on a 24x7 On-Call rotation.
• Proven technical experience troubleshooting or supporting various issues with End Points.
• Prior experience supporting Microsoft Office 365 Suite and Azure.
• Knowledge of MAC OSX and MAC hardware and support of these devices is desired.
• Experience deploying and managing End Points in a large facility, at remote locations, and for remote users is strongly desired.
• Strong technical proficiency in the following areas: Windows 10, Active Directory, Azure, Microsoft Office 365, Printers, Desktops, and Laptops.
• Quick learner with strong analytical, problem-solving skills and follow-up skills.
• Driven by customer service and satisfaction, all users and vendors are treated tactfully and courteously.
• Ability to deal with ambiguity and identify/communicate areas for improvement within the existing workstation environment.
• Travel required 20%.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.