Desktop Support Level 2

Dexian; Ladson (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

Dexian is seeking a technical support specialist in Ladson, South Carolina, focusing on troubleshooting and maintaining various devices including desktops, laptops, and mobile computing platforms. The ideal candidate will perform installations and upgrades of Windows 10/11 and provide VIP support for executive devices.

Strong troubleshooting skills and the ability to log and track tickets in ServiceNow are essential. This position offers the opportunity to work closely with both technical and non-technical stakeholders.

Qualifications

• Hands-on experience with repairing desktops, laptops, and mobile devices.
• Proficient in installing and configuring Windows 10/11.
• Strong understanding of network connectivity.

Responsibilities

• Perform troubleshooting and maintenance of various devices.
• Support installation and upgrade of operating systems.
• Assist in network connectivity issues.

Skills

Troubleshooting and repair of devices

Installation and configuration of Windows 10/11

Network connectivity support

VIP support for executives

Log tracking in ServiceNow

Job description

• Hands-on troubleshooting, repair, and maintenance of desktops, laptops, monitors, printers, scanners, and mobile devices
• Install, upgrade, and configure Windows 10/11 hardware and software for end users
• Support network connectivity - LAN, WAN, printing, IP addressing, TCP/IP
• VIP support for executive devices, video systems, and communication equipment
• Configure and support mobile computing platforms
• Log and track all tickets in ServiceNow; communicate clearly with technical and non-technical stakeholders