Technical Support Level 2

Computech Corporation; Georgetown (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology support firm in Georgetown, Kentucky, is seeking an experienced technical support professional to provide second-level support for computer systems and equipment. Responsibilities include troubleshooting software and hardware problems, performing repairs, and supporting on-site conference meetings. The ideal candidate will have at least 5 years of experience and must work alternate shifts. Skills in teamwork and plant floor support are required.

Qualifications

• 5 years of experience providing second-level end user support.
• Ability to troubleshoot production hardware and/or software issues.
• Must be able to work alternate shifts and overtime.

Responsibilities

• Provide second-level end user support for software and hardware.
• Troubleshoot problems and perform equipment repair and replacement.
• Support on-site conference meetings including video conferences.

Skills

Technical troubleshooting

Teamwork

Plant floor support

Job description

Responsibilities

• Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Troubleshoot problems and perform equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting).

Experience

Desired Experience : 5.00 yrs.

Requirements

Team work. Technical ability to troubleshoot production hardware &/or software issues. Able to work alternate shifts and overtime.

Skills & Qualifications

• Previous plant floor support.

Additional Information

Should have experience on Mobile Devices