Technical Support(Level 2)

Computech Corporation; Gardena (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A technology support company is seeking an individual for end user support in Gardena, California. The role involves troubleshooting issues with computer systems and equipment, along with providing support for on-site conference meetings. Ideal candidates will have a strong work ethic, excellent troubleshooting skills, and experience with mobility device support, primarily with iOS. The position offers an opportunity to assist R&D engineers and requires good communication skills.

Qualifications

• Excellent work ethic and flexibility to work altered/non-standard schedules.
• Strong capabilities in troubleshooting hardware and software.
• Effective communication skills for customer interaction.
• Experience in mobility device deployments and support.

Responsibilities

• Provide second-level end user support for computer systems and equipment.
• Troubleshoot problems and conduct equipment repair.
• Support on-site conference meetings.

Skills

Troubleshooting hardware

Troubleshooting software

Communication skills

Mobility device support (iOS, Android)

Job description

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)

General Description

This individual will support all Gardena R&D engineers / end-users with their desktop / office OA support needs as well as provide daily support for Data Center and ITD Project hands-on support.

Requirements / Must Have

• Excellent work ethic and willingness to work on altered/non-standard schedules
• Strong hardware and software troubleshooting capabilities
• Good communication skills for interfacing with customers
• Experience dealing with mobility device deployments and support (primarily with iOS, however some Android/Windows Mobile as well)