Technical Support Intern - AI & Networking Systems

IBM; Tucson (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

IBM Tucson seeks a Technical Support Professional Intern to deliver remote technical support across software and hardware under SME guidance. You will troubleshoot issues, communicate action plans, and contribute to IBM AI and cognitive support initiatives.

Strong written and verbal communication, analytical problem solving, and a collaborative mindset are essential in a fast-paced, global, agile environment. Opportunities to grow Linux, networking, and systems knowledge are available.

Qualifications

• Enrolled in a Bachelor’s degree program for Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field.
• Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level.
• Experience with at least one programming language (e.g., C, C++, Python, or Java).
• Excellent English communication skills (written and verbal).
• Ability to work independently and collaboratively in high-pressure situations.
• Willingness to work across time zones and participate in global team collaboration.

Responsibilities

• As a Technical Support Professional Intern, you resolve issues impacting IBM client business and play a key role in enhancing the client experience.
• You lead the problem resolution process through analysis and troubleshooting of various issues to ensure client satisfaction and minimize business impact.

Skills

Analytical thinking

Problem solving

Communication

Team collaboration

Debugging

Education

Bachelor's degree in CS/CE/Engineering/Physics/Math

Tools

C

C++

Python

Java

Job description

IBM Tucson seeks a Technical Support Professional Intern to deliver remote technical support across software and hardware under SME guidance. You will troubleshoot issues, communicate action plans, and contribute to IBM AI and cognitive support initiatives.

Strong written and verbal communication, analytical problem solving, and a collaborative mindset are essential in a fast-paced, global, agile environment. Opportunities to grow Linux, networking, and systems knowledge are available.