Remote Technical Support Intern: AI & Systems

IBM; City of Poughkeepsie (NY); On-site; USD 22,000 - 39,000; Full time

Job summary

IBM is seeking a Technical Support Professional Intern currently pursuing a degree in a related field. You will provide high-quality remote technical support for software and hardware issues, guided by IBM SMEs, and communicate action plans to clients or IBM representatives.

The role emphasizes problem determination, PD/PSI experience, and collaboration in an agile environment, with strong written and verbal English communication skills.

Qualifications

• Enrolled in a Bachelor’s degree program in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or related field.
• Strong analytical and debugging skills with understanding of OS and software/hardware at low level.
• Experience with at least one programming language (C, C++, Python, or Java).

Responsibilities

• Resolve issues impacting IBM client business and enhance client experience.
• Lead the problem resolution process with analysis and troubleshooting under SME guidance.

Skills

C

C++

Python

Java

Debugging

Operating systems

English communication

Independent & collaborative work

Global time-zone collaboration

Education

Bachelor's degree in CS/Engineering or related field

Tools

z/OS knowledge

Linux/Unix basics

Networking fundamentals (TCP/IP)

APIs & scripting

Job description

IBM is seeking a Technical Support Professional Intern currently pursuing a degree in a related field. You will provide high-quality remote technical support for software and hardware issues, guided by IBM SMEs, and communicate action plans to clients or IBM representatives.

The role emphasizes problem determination, PD/PSI experience, and collaboration in an agile environment, with strong written and verbal English communication skills.