Technical Support Intern: AI-Driven Troubleshooter

IBM; San Diego (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

IBM is hiring a Technical Support Professional Intern in San Diego, CA. You will resolve client issues, perform remote software/hardware support, and work under SME guidance while engaging in strategic IBM projects like Watson and the Cognitive Support Platform.

Ideal candidates are pursuing a Bachelor's degree in CS or related fields with strong analytical skills, programming knowledge, and excellent English communication; ability to collaborate across time zones is essential.

Qualifications

• Pursuing a Bachelor’s degree in CS, Engineering, Physics, Mathematics, or related field.
• Strong analytical and debugging skills with a low-level understanding of OS/software/hardware.
• Experience with at least one programming language (C, C++, Python, or Java).
• Excellent English communication, both written and verbal.

Responsibilities

• Provide remote technical software/hardware support and problem management to IBM clients under SME guidance.
• Lead the problem resolution process through analysis and troubleshooting to minimize business impact.
• Collaborate with global teams and IBM SMEs on strategic projects (e.g., Watson, Cognitive Support Platform).

Skills

C/C++/Python/Java

Analytical problem solving

English communication

Cross-time-zone collaboration

Independent & team work

Education

Bachelor’s degree (CS/Engineering/related)

Tools

Programming fundamentals

Job description

IBM is hiring a Technical Support Professional Intern in San Diego, CA. You will resolve client issues, perform remote software/hardware support, and work under SME guidance while engaging in strategic IBM projects like Watson and the Cognitive Support Platform.

Ideal candidates are pursuing a Bachelor's degree in CS or related fields with strong analytical skills, programming knowledge, and excellent English communication; ability to collaborate across time zones is essential.