Technical Support & Field Operations Coordinator

Spherion Staffing, LLC; Madison (WI); On-site; USD 28,000 - 33,000; Full time

Job summary

Spherion Staffing, LLC is seeking a Project Coordinator in Middleton, WI to support service queue management, data entry for field technicians, and closure of service requests. The role requires effective communication and the ability to handle technical questions as they arise.

It is a contracted position with standard daytime hours. The ideal candidate has 1–4 years of experience, a High School diploma, and can meet deadlines in a fast-paced environment.

Qualifications

• Experience scheduling field technicians or similar coordination role.
• Basic knowledge of IT terminology to communicate with field technicians.
• Strong written and verbal communication skills.
• Ability to meet tight deadlines and adjust priorities quickly.

Responsibilities

• Answer inbound calls from the service queue for field reporting status or requests
• Enter updates in customer database and support field technician projects
• Close out completed service requests
• Answer and assist with complex or technical questions at times

Skills

Scheduling coordination

IT terminology

Communication skills

Deadline management

Education

High School

Job description

Spherion Staffing, LLC is seeking a Project Coordinator in Middleton, WI to support service queue management, data entry for field technicians, and closure of service requests. The role requires effective communication and the ability to handle technical questions as they arise.

It is a contracted position with standard daytime hours. The ideal candidate has 1–4 years of experience, a High School diploma, and can meet deadlines in a fast-paced environment.