Technical Support

Spherion Staffing, LLC; Madison (WI); On-site; USD 28,000 - 33,000; Full time

Job summary

Spherion Staffing, LLC is seeking a Project Coordinator in Middleton, WI to support service queue management, data entry for field technicians, and closure of service requests. The role requires effective communication and the ability to handle technical questions as they arise.

It is a contracted position with standard daytime hours. The ideal candidate has 1–4 years of experience, a High School diploma, and can meet deadlines in a fast-paced environment.

Qualifications

• Experience scheduling field technicians or similar coordination role.
• Basic knowledge of IT terminology to communicate with field technicians.
• Strong written and verbal communication skills.
• Ability to meet tight deadlines and adjust priorities quickly.

Responsibilities

• Answer inbound calls from the service queue for field reporting status or requests
• Enter updates in customer database and support field technician projects
• Close out completed service requests
• Answer and assist with complex or technical questions at times

Skills

Scheduling coordination

IT terminology

Communication skills

Deadline management

Education

High School

Job description

Terms

I am at least 18 years old

I am legally authorized to work in the United States

Spherion is working with a local leader in technology managed services on a Project Coordinator opportunity. This role will help support new builds and remodels as it relates to the technology systems in retail stores.

Highlights

• 3 month contract that may extend or convert
• Pay rate: $20/hr
• Schedule: Monday- Friday, 8am-5pm
• Middleton, WI

Responsibilities

• Answer inbound calls from the service queue for field reporting status or requests
• Enter updates in customer database and support field technician projects
• Close out completed service requests
• Answer and assist with complex or technical questions at times

Qualifications

• Previous experience in scheduling field technicians highly preferred but not required
• Basic knowledge of IT terminology to communicate with field technicians
• Strong communication skills- written and verbal
• Ability to meet tight deadlines and make changes on short notice to support priority jobs

Working hours: 8:00 AM - 5:00 PM

Education

• High School

Experience

• 1-4 years

#SPH1000

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability (all benefits are based on eligibility).