Service Coordinator

TSP; Town of Texas (WI); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working hours

Health benefits

Professional development opportunities

Job summary

A leading IT services provider is seeking a Service Coordinator to manage field service technology installations and handle customer requests. The ideal candidate will have strong organizational skills and a problem-solving mindset, with 1-3 years of relevant experience. This role is remote with flexible hours while supporting customers across multiple time zones. The company offers a competitive pay structure and values integrity and professionalism in service delivery.

Qualifications

• 1–3 years of experience in coordination, scheduling, operations, or a similar role.
• Comfortable supporting customers across multiple time zones.
• Experience scheduling professional services or coordinating service engagements preferred.

Responsibilities

• Coordinate field service technology installations cost-effectively.
• Manage lifecycle of professional services bookings.
• Collaborate with team to ensure skilled resources are scheduled.
• Provide primary customer contact regarding service status.
• Monitor service request queues for new assignments.
• Review service requests for scope and pricing accuracy.
• Assist with service documentation and billing validation.
• Identify scheduling conflicts and elevate issues.

Skills

Organizational skills

Interpersonal skills

Problem-solving

Attention to detail

Communication skills

Tools

Microsoft Office Suite

Google Workspace

SharePoint

Scheduling tools

Job description

Join to apply for the Service Coordinator role at TSP.

Remote, Texas – 2025-12-30

Are you considering a career change with the opportunity to work for a company that cares for you? This is it — join our team today as a Service Coordinator. At TSP, we have a proven track record of excellence, largely due to our unique perspective.

Responsibilities

• Coordinate and schedule field service technology installations with a focus on cost‑effective resource utilization, including travel and expenses
• Manage and track the full lifecycle of professional services bookings from request intake through closeout
• Collaborate with field service managers, engineers, and customer partners to ensure appropriately skilled resources are scheduled at times that meet customer needs
• Serve as a primary point of contact for customers regarding service status, scheduling, changes, and issue resolution
• Monitor scheduling and service request queues to identify new assignments, updates, and work requiring action
• Review service requests to understand scope of work, pricing, and billing requirements; correct discrepancies as needed
• Assist with service documentation, billing validation, and administrative closeout tasks prior to closing requests
• Identify and book on‑job shadowing opportunities to support field engineer training efforts
• Proactively identify scheduling conflicts, risks, or delays and elevate issues appropriately
• Provide backup support for other coordinators during absences to ensure continuity of service
• Maintain accurate, timely updates in scheduling and service management systems to support reporting and billing accuracy

Qualifications & Experience

• Ability to prioritize and manage multiple concurrent requests to meet customer SLAs
• Strong attention to detail and exceptional organizational skills
• Ability to work independently while collaborating effectively with a distributed team
• Comfortable supporting customers and internal teams across multiple time zones
• Adaptable and able to work in a fast‑paced, ever‑changing environment
• Strong interpersonal skills with the ability to tactfully manage scheduling requests and expectations
• Problem‑solving mindset with the ability to propose alternative solutions when conflicts arise
• Excellent written and verbal communication skills; able to interact professionally with individuals at all levels
• Experience scheduling professional services or coordinating service engagements preferred
• 1–3 years of experience in coordination, scheduling, operations, or a similar role
• Experience in IT field service or professional services is a plus, but not required
• Team‑oriented mindset with a willingness to assist peers to resolve scheduling challenges

Technologies

• Microsoft Office Suite (Excel, Word, PowerPoint)
• Google Workspace (Email, Docs, Spreadsheets)
• SharePoint navigation
• Scheduling and/or service management tools (experience preferred; training provided)
• Ability to quickly learn new internal systems and tools

Additional Information About This Role

• Pay grade: 18
• View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits
• Candidates must be authorized to work in the United States

About TSP

TSP is award‑winning, customer‑endorsed, and minority‑owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value‑based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software – our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.