Technical Support Engineer - UX

IDR, Inc.; Santa Clara (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits including Medical, Vision, Dental

Employee Stock Ownership Program

Job summary

A leading technology firm is seeking a Technical Support Engineer - UX in Santa Clara, California. The role involves managing complex issues on the ServiceNow platform, collaborating with internal teams, and providing proactive support. Ideal candidates have over 2 years of experience in technical support and a strong understanding of web development concepts. Competitive benefits and an opportunity to join an industry leader are included.

Qualifications

• 2+ years of professional work experience in a technical support or related role.
• Strong understanding of frontend vs. backend development concepts.

Responsibilities

• Manage and resolve complex issues related to the ServiceNow platform.
• Collaborate with internal teams to support and improve platform functionality.
• Serve as the last point of escalation within technical support.
• Provide proactive guidance and strategic engagement on critical platform issues.

Skills

Technical support experience

Frontend vs. backend development understanding

Customer-facing support

Tools

ServiceNow

Job description

IDR is seeking a Technical Support Engineer - UX to join one of our top clients for an opportunity in Santa Clara, California. This organization specializes in technology and platform services, focusing on delivering exceptional customer support for their enterprise solutions.

Position Overview for the Technical Support Engineer - UX:

• Manage and resolve complex issues related to the ServiceNow platform, ensuring customer satisfaction
• Collaborate with internal teams to support and improve platform functionality
• Serve as the last point of escalation within technical support, driving issues to resolution
• Provide proactive guidance and tactical engagement on critical platform issues
• Maintain technical expertise in assigned product areas and deliver training as needed

Requirements for the Technical Support Engineer - UX:

• 2+ years of professional work experience in a technical support or related role
• Strong understanding of frontend vs. backend development concepts

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.