Operations Support

IDR, Inc.; Nashville (TN); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Full Benefits

Medical, Vision, Dental

Competitive compensation package

Job summary

IDR, Inc. is seeking an Operations Support to join one of our top clients in a remote role.

You’ll provide day-to-day production operations support to maintain stability, availability, and performance across critical integration and messaging platforms, partnering with technical teams to monitor environments, triage incidents, and drive timely resolution. The role requires hands-on experience with IBM DataPower, IBM MQ, and IBM MFT, plus monitoring with Splunk and incident management tools such

Qualifications

• Hands-on experience supporting IBM integration and messaging technologies.
• Strong incident triage and RCA capabilities.
• Experience with monitoring/logging tools such as Splunk.
• Familiarity with incident management systems (ServiceNow/Jira).

Responsibilities

• Provide real-time monitoring and operational support for production systems to ensure stability and reliability.
• Triage production incidents (including SEV 1–4), perform initial troubleshooting, and follow established escalation paths.
• Document incidents, troubleshooting steps, and environment details to support resolution.
• Coordinate with developers and technical teams to escalate issues and communicate status through to closure.
• Participate in an on-call/weekend rotation periodically to ensure consistent coverage and timely incident response.

Skills

Incident triage

Root cause analysis

Runbook execution

Documentation

Communication

Tools

IBM DataPower

IBM MQ

IBM MFT

Splunk

ServiceNow

Jira

Job description

IDR is seeking a Operations Support to join one of our top clients for a remote opportunity. In this role, you’ll provide day-to-day production operations support to help maintain stability, availability, and performance across critical integration and messaging platforms. You’ll partner with technical teams to monitor environments, triage incidents, and drive timely resolution for high-impact production issues in a regulated, enterprise setting.

Position Overview for the Operations Support:

• Provide real-time monitoring and operational support for production systems to ensure stability and reliability.
• Triage production incidents (including SEV 1–4), perform initial troubleshooting, and follow established escalation paths.
• Document incidents, troubleshooting steps, and environment details to support resolution and continuous improvement.
• Coordinate with developers and technical teams to escalate issues and communicate status updates through to closure.
• Participate in an on-call/weekend rotation periodically to ensure consistent coverage and timely incident response.

Requirements for the Operations Support:

• Hands‑on experience supporting IBM integration and messaging technologies (e.g., DataPower, IBM MQ, IBM MFT).
• Strong production support background including incident triage, root cause support, and operational runbook execution.
• Experience with monitoring/logging tools such as Splunk for troubleshooting and proactive alert investigation.
• Working knowledge of EDI X12 and SQL sufficient to support production issue investigation and data validation.
• Experience using incident management tools such as ServiceNow and/or Jira, with strong communication and documentation skills.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.