UX-Focused Tech Support Engineer (ServiceNow)

IDR, Inc.; Santa Clara (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits including Medical, Vision, Dental

Employee Stock Ownership Program

Job summary

A leading technology firm is seeking a Technical Support Engineer - UX in Santa Clara, California. The role involves managing complex issues on the ServiceNow platform, collaborating with internal teams, and providing proactive support. Ideal candidates have over 2 years of experience in technical support and a strong understanding of web development concepts. Competitive benefits and an opportunity to join an industry leader are included.

Qualifications

• 2+ years of professional work experience in a technical support or related role.
• Strong understanding of frontend vs. backend development concepts.

Responsibilities

• Manage and resolve complex issues related to the ServiceNow platform.
• Collaborate with internal teams to support and improve platform functionality.
• Serve as the last point of escalation within technical support.

Skills

Technical support experience

Frontend vs. backend development understanding

Job description

A leading technology firm is seeking a Technical Support Engineer - UX in Santa Clara, California. The role involves managing complex issues on the ServiceNow platform, collaborating with internal teams, and providing proactive support. Ideal candidates have over 2 years of experience in technical support and a strong understanding of web development concepts. Competitive benefits and an opportunity to join an industry leader are included.