Senior Tier 3 Tech Support Engineer - Systems Integrator

Hamilton Barnes Associates Limited; Town of Texas (WI); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k) and matching

Dental insurance

Health insurance

Paid time off

Professional development assistance

Tuition reimbursement

Vision insurance

Job summary

A growing broadband provider in the United States is seeking a skilled IT Support Specialist to join their team. In this role, you will be responsible for providing advanced technical support to customers, troubleshooting complex software and network issues, and managing IT infrastructure components. The ideal candidate will have experience in IT support, a strong knowledge of various operating systems, and excellent troubleshooting skills. This position offers a competitive salary between $75,000 and $95,000 per year, along with comprehensive benefits including health insurance and professional development assistance.

Qualifications

• Proven experience in Tier 3 IT support and help desk roles.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Expertise in software troubleshooting and network administration.

Responsibilities

• Provide technical support for escalated customer issues.
• Troubleshoot and resolve software and network configuration problems.
• Manage and support computer hardware and infrastructure components.

Skills

IT support experience

Operating systems knowledge

Network administration

Communication skills

Analytical skills

Tools

Active Directory

Microsoft Windows Server

SCCM

BMC Remedy

ServiceNow

Jira

Job description

A growing broadband provider in the United States is seeking a skilled IT Support Specialist to join their team. In this role, you will be responsible for providing advanced technical support to customers, troubleshooting complex software and network issues, and managing IT infrastructure components. The ideal candidate will have experience in IT support, a strong knowledge of various operating systems, and excellent troubleshooting skills. This position offers a competitive salary between $75,000 and $95,000 per year, along with comprehensive benefits including health insurance and professional development assistance.