Technical Support Engineer (Sunday - Thursday schedule)

Confluent; Washington (District of Columbia); On-site; USD 106,000 - 125,000; Full time

Job summary

Join a leading company in data streaming as a Technical Support Engineer. You'll work closely with customers to resolve deployment issues and improve documentation, while actively engaging in process development. If you have a passion for technology and want to help customers succeed, this is the perfect opportunity for you.

Benefits

Competitive pay

Employee benefits

Inclusive culture

Qualifications

• Excited about streaming data and desire to become an expert in Apache Kafka.
• Experience in diagnosing customer issues is essential.
• Willingness to work Sunday to Thursday schedule.

Responsibilities

• Resolve a wide range of issues with Confluent deployments.
• Contribute to process development and create knowledge base articles.
• Communicate with engineering to provide product feedback.

Skills

Troubleshooting

Customer Success

Problem Solving

Communication

Tools

Linux

Apache Kafka

Java

Job description

Join to apply for the Technical Support Engineer (Sunday - Thursday schedule) role at Confluent

Join to apply for the Technical Support Engineer (Sunday - Thursday schedule) role at Confluent

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With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About The Role

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

What You Will Do

• Working with customers to resolve a wide range of issues with their Confluent deployments
• Contributing to process development - we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
• Communicating with our core engineering team to provide real-time product feedback from the field
• Improving product documentation and authoring knowledge base articles
• Creating and reviewing product demos and internal tooling
• Working closely with the team behind Apache Kafka!
  
  

What You Will Bring

• Excitement in learning about streaming data and becoming a domain expert in Apache Kafka
• Experience in diagnosing, reproducing, and resolving customer issues
• Desire to make customers successful through direct interaction.
• Willingness to work Sunday to Thursday work schedule
• Two out of these three:
• Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
• Operational knowledge of Java applications (stack, jmap, etc.)
• Experience with at least one mainstream distributed system (e.g. Kafka, Hadoop, Cassandra, etc.)
  
  

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $106,200 - $124,740 and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE .

Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development, Computer Networking Products, and IT Services and IT Consulting

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