Technical Support Engineer (Sunday - Thursday schedule)

Lensa; Oklahoma City (OK); On-site; USD 106,000 - 125,000; Full time

Job summary

A leading company in data streaming technology is seeking a Technical Support Engineer in Oklahoma City. This entry-level role involves resolving customer issues, contributing to process development, and working closely with the engineering team. Ideal candidates will have a passion for learning about streaming data and experience with Apache Kafka.

Qualifications

• Excitement in learning about streaming data and becoming a domain expert in Apache Kafka.
• Experience in diagnosing, reproducing, and resolving customer issues.
• Willingness to work Sunday to Thursday schedule.

Responsibilities

• Work with customers to resolve a wide range of issues with their Confluent deployments.
• Contribute to process development and provide real-time product feedback.
• Improve product documentation and author knowledge base articles.

Skills

Troubleshooting

Customer Interaction

Apache Kafka

Linux

Distributed Systems

Job description

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Confluent, is seeking professionals in Oklahoma City, OK. Apply via Lensa today!

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About The Role

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

What You Will Do

• Work with customers to resolve a wide range of issues with their Confluent deployments
• Contribute to process development - we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
• Communicate with our core engineering team to provide real-time product feedback from the field
• Improve product documentation and author knowledge base articles
• Create and review product demos and internal tooling
• Work closely with the team behind Apache Kafka

What You Will Bring

• Excitement in learning about streaming data and becoming a domain expert in Apache Kafka
• Experience in diagnosing, reproducing, and resolving customer issues
• Desire to make customers successful through direct interaction
• Willingness to work Sunday to Thursday schedule
• Two out of these three: experience troubleshooting applications on Linux (resource contention, network bottlenecks), operational knowledge of Java applications (stack, jmap), experience with distributed systems (Kafka, Hadoop, Cassandra)

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents diverse backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made based on job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

We offer competitive pay and benefits, with an estimated annual salary of $106,200 - $124,740, plus a competitive equity package. Actual pay varies based on skills, qualifications, experience, and location. Learn more about our benefits here. Review our Candidate Privacy Notice.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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