Technical Support Engineer (Sunday - Thursday schedule)

Lensa; Lincoln (NE); On-site; USD 106,000 - 125,000; Full time

Job summary

A leading technology company is seeking a Technical Support Engineer in Lincoln, NE. The role involves resolving customer issues, improving documentation, and working closely with the Apache Kafka team. Ideal candidates will have a passion for streaming data and experience in troubleshooting applications. This full-time position offers competitive pay and benefits.

Qualifications

• Excitement in learning about streaming data and becoming a domain expert in Apache Kafka.
• Experience in diagnosing, reproducing, and resolving customer issues.
• Willingness to work Sunday to Thursday work schedule.

Responsibilities

• Working with customers to resolve a wide range of issues with their Confluent deployments.
• Improving product documentation and authoring knowledge base articles.
• Communicating with our core engineering team to provide real-time product feedback.

Skills

Troubleshooting applications on Linux

Operational knowledge of Java applications

Experience with distributed systems

Customer interaction

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Confluent, is seeking professionals in Lincoln, NE. Apply via Lensa today!

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About The Role

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

What You Will Do

• Working with customers to resolve a wide range of issues with their Confluent deployments
• Contributing to process development - we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
• Communicating with our core engineering team to provide real-time product feedback from the field
• Improving product documentation and authoring knowledge base articles
• Creating and reviewing product demos and internal tooling
• Working closely with the team behind Apache Kafka

What You Will Bring

• Excitement in learning about streaming data and becoming a domain expert in Apache Kafka
• Experience in diagnosing, reproducing, and resolving customer issues
• Desire to make customers successful through direct interaction
• Willingness to work Sunday to Thursday work schedule
• Two out of these three: experience troubleshooting applications on Linux, operational knowledge of Java applications, experience with distributed systems like Kafka, Hadoop, Cassandra

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

We offer competitive pay and benefits, with an estimated salary range of $106,200 - $124,740, plus a competitive equity package. Actual pay depends on skills, qualifications, experience, and location. Additional benefits details can be found here. Read our Candidate Privacy Notice for information on data collection and privacy policies.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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