Technical Support Engineer (Sunday - Thursday schedule)

Lensa; Concord (NH); On-site; USD 106,000 - 125,000; Full time

Job summary

A leading company in data streaming is seeking entry-level professionals in Concord, NH. The role involves customer support, product documentation, and collaboration with engineering teams. Ideal candidates will have a passion for learning about streaming data and experience with troubleshooting in a tech environment.

Benefits

Competitive pay and benefits

Diversity and inclusion initiatives

Qualifications

• Excitement about learning streaming data and becoming a domain expert in Apache Kafka.
• Experience diagnosing, reproducing, and resolving customer issues.
• Willingness to work Sunday to Thursday schedule.

Responsibilities

• Work with customers to resolve issues with their Confluent deployments.
• Contribute to process development to help us grow efficiently.
• Communicate with our core engineering team to provide real-time product feedback.

Skills

Troubleshooting

Customer Interaction

Linux Applications

Java Applications

Distributed Systems

Job description

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Confluent, is seeking professionals in Concord, NH. Apply via Lensa today!

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About The Role

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

What You Will Do

• Work with customers to resolve issues with their Confluent deployments
• Contribute to process development to help us grow efficiently and foster a best-in-class culture
• Communicate with our core engineering team to provide real-time product feedback
• Improve product documentation and author knowledge base articles
• Create and review product demos and internal tooling
• Work closely with the team behind Apache Kafka

What You Will Bring

• Excitement about learning streaming data and becoming a domain expert in Apache Kafka
• Experience diagnosing, reproducing, and resolving customer issues
• Desire to make customers successful through direct interaction
• Willingness to work Sunday to Thursday schedule
• Two out of three: experience troubleshooting Linux applications, operational knowledge of Java applications, or experience with distributed systems like Kafka, Hadoop, or Cassandra

Come As You Are

At Confluent, diversity and inclusion are core to our culture. We are committed to building an inclusive team that reflects a variety of backgrounds, perspectives, and experiences. Employment decisions are based on job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.

We offer competitive pay and benefits aligned with industry standards. Salary ranges from $106,200 to $124,740, depending on skills, experience, and location. Additional benefits are available; learn more at our benefits page. For privacy details, review our Candidate Privacy Notice.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting