Technical Support Engineer (Sunday - Thursday schedule)

Lensa; Washington (District of Columbia); On-site; USD 106,000 - 125,000; Full time

Job summary

A leading tech company is seeking entry-level professionals to join their team in Washington, DC. This role involves resolving customer issues, contributing to process development, and improving product documentation. Ideal candidates will have a passion for learning about streaming data and experience with Linux or Java applications.

Qualifications

• Excitement about learning streaming data and becoming a domain expert in Apache Kafka.
• Experience diagnosing, reproducing, and resolving customer issues.
• Willingness to work Sunday to Thursday schedule.

Responsibilities

• Work with customers to resolve a wide range of issues with their Confluent deployments.
• Contribute to process development for efficient growth.
• Communicate with the core engineering team to provide real-time product feedback.

Skills

Troubleshooting Linux applications

Operational knowledge of Java applications

Experience with distributed systems

Job description

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Confluent, is seeking professionals in Washington, DC. Apply via Lensa today!

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About The Role

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

What You Will Do

• Work with customers to resolve a wide range of issues with their Confluent deployments
• Contribute to process development — as a small team, we’re looking for people who want to help us lay the foundation for efficient growth and a best-in-class culture
• Communicate with our core engineering team to provide real-time product feedback from the field
• Improve product documentation and author knowledge base articles
• Create and review product demos and internal tooling
• Work closely with the team behind Apache Kafka

What You Will Bring

• Excitement about learning streaming data and becoming a domain expert in Apache Kafka
• Experience diagnosing, reproducing, and resolving customer issues
• A desire to make customers successful through direct interaction
• Willingness to work Sunday to Thursday schedule
• Two out of these three: experience troubleshooting Linux applications (resource contention, network issues), operational knowledge of Java applications (stack, jmap), or experience with distributed systems like Kafka, Hadoop, or Cassandra

Come As You Are

At Confluent, equality is a core value. We are committed to building an inclusive global team that represents diverse backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and broader our impact. Employment decisions are made based on job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.

We offer competitive pay and benefits aligned with industry standards. Compensation factors include work history, education, experience, and location. The estimated salary range for this position is $106,200 - $124,740, plus a competitive equity package. Actual pay may vary. For more information, see our benefits page and privacy notice.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting