Technical Support Engineer (Sunday - Thursday schedule)

Lensa; City of Albany (NY); On-site; USD 106,000 - 125,000; Full time

Job summary

Lensa is seeking a Technical Support Engineer for Confluent in Albany, NY. The role involves resolving customer issues, improving documentation, and collaborating with engineering teams. Ideal candidates will have expertise in Apache Kafka and a strong desire to help customers succeed. This full-time position offers competitive pay and benefits.

Qualifications

• Interest in streaming data and Apache Kafka expertise.
• Experience diagnosing and resolving customer issues.
• Desire to help customers succeed through direct interaction.

Responsibilities

• Work with customers to resolve issues with their Confluent deployments.
• Contribute to process development to support efficient growth.
• Communicate with engineering teams to provide real-time product feedback.

Skills

Apache Kafka expertise

Troubleshooting Linux applications

Operational knowledge of Java applications

Experience with distributed systems

Job description

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Confluent, is seeking professionals in Albany, NY. Apply via Lensa today!

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We are creating an entirely new category within data infrastructure - data streaming. This technology enables organizations to create experiences and utilize data in ways that profoundly impact our lives. This impact drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About The Role

We’re looking for self-motivated team members who crave a challenge and feel energized to help realize Confluent’s potential. We value diverse teams and want you to grow as we grow—whether you’re starting out or managing a team, your impact will be significant.

What You Will Do

• Work with customers to resolve issues with their Confluent deployments
• Contribute to process development to support efficient growth and a strong culture
• Communicate with engineering teams to provide real-time product feedback
• Improve product documentation and create knowledge base articles
• Create and review product demos and internal tools
• Collaborate with the Apache Kafka team

What You Will Bring

• Interest in streaming data and Apache Kafka expertise
• Experience diagnosing and resolving customer issues
• Desire to help customers succeed through direct interaction
• Willingness to work Sunday to Thursday
• Two of the following three: troubleshooting Linux applications, operational knowledge of Java applications, experience with distributed systems like Kafka, Hadoop, or Cassandra

Come As You Are

Confluent values diversity and inclusion. We are committed to building an inclusive team that reflects various backgrounds and perspectives. Employment decisions are based on job-related criteria, regardless of race, religion, gender, or other protected categories.

We offer competitive pay and benefits, with an estimated salary of $106,200 - $124,740, depending on experience and location. Benefits details can be found here. Our privacy notice is available here.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and Consulting

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