Technical Support Engineer (Sunday - Thursday schedule)

Confluent; Utah; On-site; USD 106,000 - 125,000; Full time

Job summary

A leading company is seeking a Technical Support Engineer with a focus on customer success and troubleshooting. This role involves resolving customer issues, enhancing documentation, and collaborating on Apache Kafka projects. The position offers a Sunday to Thursday schedule and opportunities for professional growth.

Qualifications

• Experience diagnosing and resolving customer issues.
• Operational knowledge of Java applications.

Responsibilities

• Resolve a wide range of customer issues related to Confluent deployments.
• Enhance product documentation and create knowledge base articles.
• Collaborate with teams working on Apache Kafka.

Skills

Customer Success

Troubleshooting

Linux

Java

Distributed Systems

Streaming Data

Job description

Join to apply for the Technical Support Engineer (Sunday - Thursday schedule) role at Confluent

We are seeking self-motivated team members who are eager for a challenge and energized to help realize Confluent’s potential. This role offers the opportunity to grow professionally and make a significant impact within a diverse team that values innovation and collaboration.

What You Will Do

• Resolve a wide range of customer issues related to Confluent deployments
• Contribute to process development to support efficient growth and a strong team culture
• Provide real-time product feedback to the engineering team
• Enhance product documentation and create knowledge base articles
• Develop and review product demos and internal tools
• Collaborate with teams working on Apache Kafka

What You Will Bring

• Interest in streaming data and Apache Kafka
• Experience diagnosing and resolving customer issues
• Strong desire to ensure customer success through direct interaction
• Willingness to work Sunday to Thursday
• At least two of the following:
• Experience troubleshooting Linux applications
• Operational knowledge of Java applications
• Experience with distributed systems like Kafka, Hadoop, or Cassandra

Additional Information

At Confluent, we value diversity and are committed to an inclusive culture. We offer competitive pay and benefits, with an estimated salary range of $106,200 - $124,740, depending on experience and location. Click HERE to learn more about our benefits and HERE for our Candidate Privacy Notice.