Technical Support Engineer 3

Onto-Innovation; Wilmington (MA); On-site; USD 83,000 - 125,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

Paid time off

401(k) with employer match

Employee Stock Purchase Program (ESPP)

Wellness initiatives

Job summary

Onto Innovation seeks a Technical Product Support Engineer to deliver expert hardware support for its semiconductor tools, communicating plans of action and results to customers and internal teams. The role emphasizes field service collaboration, documentation, and product improvement.

The ideal candidate has 5+ years in field support, can travel up to 40%, and holds a BS in electronics or equivalent experience, with strong communication skills and visa/entry permission for travel.

Qualifications

• 5+ years of experience in Field Support Service or equivalent.
• Willingness and ability to travel domestically and internationally (40% travel).
• BS in electronics discipline or equivalent military technical experience.
• Excellent verbal and written communication skills.

Responsibilities

• Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites.
• Develop and effectively communicate with internal and external customers on plans of action and results.
• Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers.
• Provide on the job training to Field Service Engineers.
• Provide Field Service input to New Product Development through design reviews and testing.
• Support documentation development and qualification criteria during New Product Introduction.

Skills

Troubleshooting

Verbal & written communication

Customer support

Field service

Technical documentation

Education

BS in electronics

Tools

Microsoft Office

Job description

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.Job Summary & ResponsibilitiesPosition Summary:The Technical Product Support Engineer is a key member of an expert team focused on delivering solid technical support responses to internal and external customers. The successful candidate will have a deep understanding of the Semiconductor family of products, tools, and platforms. They will clearly articulate support decisions, findings, and field service plans of action. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation success.Roles and Responsibilities:• Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites• Develop and effectively communicate with internal and external customers on plans of action and results• Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers• Provide on the job training to Field Service Engineers• Provide Field Service input to New Product Development through design reviews and testing• Provide support of documentation development and qualification criteria during New Product Introduction• Provide occasional support of field service activities in a field service engineer capacity• Must be able to remain in a stationary position for lengthy periods of time• Constantly positions self to access serviceable areas in a cleanroom environment• Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environmentQualificationsRequired Education and Experience:• Proficient in Microsoft Office products• Familiar with PC's and have a strong troubleshooting background• Ability to travel both domestically and internationally and have a current Visa or entry permission• 40% travel required• Minimum 5 years of experience in Field Support Service• BS in an electronics discipline or equivalent military experience in a technical field• Outstanding verbal and written communication skills necessaryWhy Join Onto Innovation?At Onto Innovation, we believe your work should matter—and so should your well-being. That’s why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we’ve got you covered. You’ll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools—all within a collaborative, inclusive culture where your contributions are valued and recognized.Compensation & Growth• Base Salary Range:$83,360.00 - $125,040.00, offered in good faith and based on experience, location, and qualifications.Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.Empowering Every Voice to Shape the Future:Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.Important Note on Export ComplianceFor certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).