Technical Support Engineer (Remote, West or Central)

Confluent; United States; Remote; USD 106,000 - 125,000; Full time

Job summary

An innovative firm is seeking a Technical Support Engineer to join their dynamic team. This role offers the opportunity to work with cutting-edge data streaming technologies and collaborate with talented professionals. You will be responsible for resolving customer deployment issues, enhancing product documentation, and providing valuable feedback to engineering teams. If you're passionate about streaming data and eager to ensure customer success, this position is a great fit for you. Join a forward-thinking company that values diversity and offers competitive pay and benefits.

Qualifications

• Passion for streaming data and becoming a domain expert.
• Experience troubleshooting and resolving customer issues.

Responsibilities

• Resolve issues related to customer deployments of Confluent products.
• Provide real-time product feedback to engineering teams.

Skills

SQL

Java

Scala

Apache Flink

Golang

Python

C/C++

C#

Troubleshooting Linux applications

Distributed systems knowledge

Job description

Technical Support Engineer - Flink (Remote, West)

Join to apply for the Technical Support Engineer - Flink (Remote, West) role at Confluent.

About Confluent

With Confluent, organizations can harness the full power of continuously flowing data to innovate and succeed in the digital world. We are creating a new data infrastructure category—data streaming—that enables organizations to create impactful experiences through data. Our purpose drives us to improve daily. We are one team, one data streaming platform, connecting data across the globe.

About the Role

We seek self-motivated team members eager for challenges who want to help realize Confluent’s potential. We value diversity and growth, whether you're starting your career or managing a team. Your impact will be significant.

What You Will Do

• Resolve issues related to customer deployments of Confluent products.
• Help develop processes to support efficient growth and a strong culture.
• Provide real-time product feedback to engineering teams.
• Enhance product documentation and create knowledge base articles.
• Develop and review product demos and internal tools.
• Collaborate with the Apache Kafka team.

What You Will Bring

• A passion for learning about streaming data and becoming a domain expert.
• Strong SQL skills.
• Proficiency in Java or Scala.
• Experience with Apache Flink is a plus.
• Knowledge of Golang, Python, C/C++, C# is advantageous.
• Experience troubleshooting and resolving customer issues.
• A desire to ensure customer success through direct interaction.
• At least two of the following:
• Experience troubleshooting Linux applications.
• Operational knowledge of Java applications.
• Experience with distributed systems like Kafka, Flink, or Spark.

Our Culture & Benefits

At Confluent, we value diversity and inclusion, making employment decisions based on job-related criteria. We offer competitive pay, benefits, and a salary range of $106,200 - $124,740, depending on experience and location. Additional benefits include a comprehensive benefits package. For more details, click HERE. Read our Candidate Privacy Notice HERE.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development, Networking, IT Services and Consulting

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