Technical Support Engineer, Network Automation

Vultr; Colorado Springs (CO); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Professional development reimbursement

Paid holidays and PTO + sabbatical

Remote office stipend

Internet reimbursement

Gym membership reimbursement

Job summary

Vultr is pursuing a Technical Support Engineer to uphold platform reliability and customer experience in a global 24/7 operations context. You will troubleshoot advanced issues, coordinate resolutions with engineering and system teams, and mentor junior members while supporting enterprise environments.

Join a fast-paced team that values strong communication, deep technical knowledge, and proactive problem solving across a variety of Vultr products including Cloud Compute, GPUs, and Bare Metal.

Qualifications

• 3+ years in enterprise technical support or a similar role.
• Proficient with Linux command-line tools for troubleshooting.
• Experience diagnosing and supporting enterprise networking.
• Experience supporting enterprise environments in cloud/IaaS context.
• Strong customer service skills and effective communication under pressure.
• Ability to work independently in a 24/7 operations environment.

Responsibilities

• Respond to customer inquiries and provide technical guidance on Vultr products.
• Act as first responder to platform-level alerts and incidents.
• Lead incident analysis and root-cause investigations.
• Coordinate with systems, engineering, and networking teams to resolve issues.
• Document internal procedures and best practices for the support team.
• Support enterprise customer environments including performance and availability issues.
• Mentor junior team members and support enterprise customers.

Skills

Enterprise support

Linux

Networking

Cloud/IaaS

Customer service

English proficiency

Independent worker

Communication

GPU services (bonus)

Job description

Vultr is pursuing a Technical Support Engineer to uphold platform reliability and customer experience in a global 24/7 operations context. You will troubleshoot advanced issues, coordinate resolutions with engineering and system teams, and mentor junior members while supporting enterprise environments.

Join a fast-paced team that values strong communication, deep technical knowledge, and proactive problem solving across a variety of Vultr products including Cloud Compute, GPUs, and Bare Metal.