Technical Support Engineer: Master Troubleshooter

Hidani Tech; United States; Remote; USD 42,000 - 68,000; Full time

Job summary

Hidani Tech is seeking an IT Support Specialist in the United States to diagnose and resolve software issues, handle calls and emails, and manage tickets end-to-end. You will work on networking, OS administration, and SQL basics, documenting solutions clearly and collaborating with technical teams to ensure timely resolutions.

Ideal candidates have an IT/CS background, strong communication, and the ability to document work thoroughly. Familiarity with REST APIs and cloud basics is a plus.

Qualifications

• IT or Computer Science degree or demonstrated equivalent knowledge.
• Ability to diagnose and fix software/app failures.
• Understanding of networking concepts and OS administration.
• Working knowledge of SQL and relational databases.
• Experience with Jira, Zendesk or Freshdesk for tickets.
• Clear, professional communication in speech and writing.
• Strong analytical thinking and thorough documentation.

Responsibilities

• Resolve software and application issues reported by clients across channels.
• Take calls, respond to emails, and attend meetings to address problems.
• Log, track, and oversee progress of support tickets from opening to closure.
• Investigate and resolve basic system configuration and infrastructure challenges.
• Provide guidance on networking, OS, and database concerns.
• Write and maintain clear technical documentation of issues and solutions.
• Collaborate with other technical teams to ensure timely problem resolution.

Skills

Troubleshooting software

Networking concepts

OS administration

SQL knowledge

Clear communication

Education

IT or CS degree/diploma

Tools

Jira

Zendesk

Freshdesk

Job description

Hidani Tech is seeking an IT Support Specialist in the United States to diagnose and resolve software issues, handle calls and emails, and manage tickets end-to-end. You will work on networking, OS administration, and SQL basics, documenting solutions clearly and collaborating with technical teams to ensure timely resolutions.

Ideal candidates have an IT/CS background, strong communication, and the ability to document work thoroughly. Familiarity with REST APIs and cloud basics is a plus.