Technical Support Engineer

Hidani Tech; United States; Remote; USD 42,000 - 68,000; Full time

Job summary

Hidani Tech is seeking an IT Support Specialist in the United States to diagnose and resolve software issues, handle calls and emails, and manage tickets end-to-end. You will work on networking, OS administration, and SQL basics, documenting solutions clearly and collaborating with technical teams to ensure timely resolutions.

Ideal candidates have an IT/CS background, strong communication, and the ability to document work thoroughly. Familiarity with REST APIs and cloud basics is a plus.

Qualifications

• IT or Computer Science degree or demonstrated equivalent knowledge.
• Ability to diagnose and fix software/app failures.
• Understanding of networking concepts and OS administration.
• Working knowledge of SQL and relational databases.
• Experience with Jira, Zendesk or Freshdesk for tickets.
• Clear, professional communication in speech and writing.
• Strong analytical thinking and thorough documentation.

Responsibilities

• Resolve software and application issues reported by clients across channels.
• Take calls, respond to emails, and attend meetings to address problems.
• Log, track, and oversee progress of support tickets from opening to closure.
• Investigate and resolve basic system configuration and infrastructure challenges.
• Provide guidance on networking, OS, and database concerns.
• Write and maintain clear technical documentation of issues and solutions.
• Collaborate with other technical teams to ensure timely problem resolution.

Skills

Troubleshooting software

Networking concepts

OS administration

SQL knowledge

Clear communication

Education

IT or CS degree/diploma

Tools

Jira

Zendesk

Freshdesk

Job description

Batch: 2026/2027/2028.

What you'll work on:

• Resolve software and application issues reported by clients across multiple channels
• Take calls, respond to emails, and attend meetings to address technical problems
• Log, track, and oversee the progress of support tickets from opening to closure
• Investigate and resolve basic system configuration and infrastructure challenges
• Provide guidance on networking, operating system, and database-related concerns
• Write and maintain clear technical documentation of issues and solutions
• Work alongside other technical teams to ensure timely problem resolution

What we're looking for:

• IT or Computer Science background through a degree, diploma, or demonstrated equivalent knowledge
• Hands-on ability to diagnose and fix software and application failures
• Understanding of networking concepts and operating system administration
• Working knowledge of SQL and relational database principles
• Experience with support ticketing platforms such as Jira, Zendesk, or Freshdesk
• Clear and professional communication in both speech and writing
• Strong analytical thinking and the ability to document your work thoroughly

Nice to have:

• Familiarity with REST API design and usage
• Experience with remote desktop support and remote assistance tools
• Basic understanding of cloud platforms including AWS or Azure