Technical Support Engineer: Solve Tech Issues & Help Users

Talentify; Washington (District of Columbia); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan with company 6%

Job summary

Talentify is seeking a customer-focused IT Help Desk Specialist in the Washington, DC area to provide frontline technical assistance for computer systems, software, and hardware. You will respond to inquiries in person, by phone, and via email, guiding users through problem-solving steps and ensuring issues are resolved efficiently.

The role requires familiarity with Windows and Mac OS, MS Office (Outlook), ticketing systems, and Active Directory, with an emphasis on clear communication to

Qualifications

• Bachelor’s degree preferred.
• Experience with Windows 7/10, Windows Server 2003-2019; Mac OS.
• Experience with MS Office including Outlook.
• Experience with ticketing systems and helpdesk processes.
• Experience in supporting proprietary software.
• Experience with Active Directory, printers, anti-virus, backups.
• Ability to explain technical fixes to non-technical users.
• Experience working in a 24x7 environment.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Respond to queries in person or over the phone.
• Respond to email messages for customers seeking help.
• Walk customers through problem-solving processes.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with customers to ensure issues are resolved.
• Gather feedback about computer usage.
• Run reports to identify recurring malfunctions.

Skills

Customer service

Clear communication

Problem solving

24x7 support

Technical troubleshooting

Education

Bachelor’s degree

Tools

Windows

Mac OS

MS Office (Outlook)

Ticketing systems

Active Directory

Printers/Backup software

Job description

Talentify is seeking a customer-focused IT Help Desk Specialist in the Washington, DC area to provide frontline technical assistance for computer systems, software, and hardware. You will respond to inquiries in person, by phone, and via email, guiding users through problem-solving steps and ensuring issues are resolved efficiently.

The role requires familiarity with Windows and Mac OS, MS Office (Outlook), ticketing systems, and Active Directory, with an emphasis on clear communication to