Technical Support Engineer - Installation

Placements24; Willows (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Company vehicle and travel allowances

Medical aid and retirement fund

Learning and development opportunities

Supportive work environment

Job summary

Placements24 is seeking an experienced Technical Support Engineer to join our team in Welkom, specializing in the installation and maintenance of critical systems. The role demands a hands-on technician who can install, troubleshoot, and maintain complex systems on-site, ensuring uptime and high client satisfaction.

You will perform installations, diagnose issues, and respond quickly to service calls while keeping detailed records and communicating clearly with both technical and non-technical

Qualifications

• Engineering degree or equivalent professional experience.
• Strong networking and system integration knowledge.
• Experience with on-site installations and SLA-driven support.

Responsibilities

• Lead and execute the installation and setup of sophisticated technical systems at client locations.
• Provide advanced troubleshooting and diagnostic support for complex hardware and software issues.
• Perform regular maintenance and upgrades to ensure optimal system performance.
• Document all technical procedures, solutions, and customer interactions thoroughly.
• Train client personnel on proper use and basic maintenance of installed systems.
• Respond to critical service calls within defined SLAs.

Skills

Networking

System integration

Troubleshooting

Technical documentation

Remote support

Communication

Education

Engineering degree

Tools

Diagnostic tools

Job description

Our client is seeking an experienced Technical Support Engineer to join their team in Welkom, specializing in the installation and maintenance of critical systems. This role requires a highly motivated individual who can provide expert technical assistance to clients on-site, ensuring seamless integration and operation of our products. You will be responsible for troubleshooting complex issues, performing installations, and conducting routine maintenance to guarantee system uptime and client satisfaction across the Free State. The successful candidate will possess strong analytical skills, a hands-on approach to problem-solving, and the ability to communicate technical information effectively to both technical and non-technical audiences, contributing to the company's reputation for reliability and excellent customer service in the Welkom area.

Key Responsibilities

• Lead and execute the installation and setup of sophisticated technical systems at client locations.
• Provide advanced troubleshooting and diagnostic support for complex hardware and software issues.
• Perform regular maintenance and upgrades to ensure optimal system performance and longevity.
• Document all technical procedures, solutions, and customer interactions thoroughly.
• Train client personnel on the proper use and basic maintenance of installed systems.
• Respond to critical service calls and resolve issues within defined service level agreements (SLAs).

Requirements

• Proven background as a Technical Support Engineer or in a similar field requiring advanced technical support and installation.
• Strong understanding of networking, system integration, and troubleshooting methodologies.
• Ability to interpret complex technical documentation, schematics, and manuals.
• Demonstrated experience with diagnostic tools and remote support technologies.
• Excellent communication, interpersonal, and problem-solving skills are essential for client engagement in Welkom.
• A relevant engineering degree or equivalent professional experience and certifications are required.

Benefits

• A competitive annual salary based on experience and qualifications.
• Company vehicle and travel allowances for on-site visits.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for continuous learning and certification in new technologies.
• A supportive work environment with a focus on professional development and teamwork.