Field Service Technician (Mobile Unit)

Placements24; Willows (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

Placements24 is seeking a highly skilled Field Service Technician for a mobile unit based in Welkom, Free State. The role involves traveling to client sites to install, calibrate, maintain, troubleshoot, and repair sophisticated machinery and systems.

The candidate should have strong technical aptitude and a dedication to on-site customer satisfaction. Responsibilities include installation, routine maintenance, diagnostic repair, on-site support, and reporting.

Qualifications

• Technical qualification or certification in Mechanical, Electrical, or Electronics Engineering, or a related field.
• A minimum of 4 years in field service or technical support, preferably with mobile equipment.
• Proven ability to diagnose and repair complex mechanical and electronic systems.
• Strong understanding of electrical schematics, mechanical drawings, and diagnostic tools.
• Excellent troubleshooting and problem-solving skills.
• Valid driver’s license with clean driving record.

Responsibilities

• Install, configure, and commission new equipment at customer locations within Welkom region and beyond.
• Perform routine maintenance, calibration, and preventive servicing on specialized equipment.
• Diagnose and repair complex mechanical and electronic issues promptly.
• Provide on-site technical support and troubleshooting to customers to minimize downtime.
• Maintain accurate service reports, documenting work, parts, and recommendations.
• Manage inventory of spare parts and tools for service calls.
• Adhere to safety protocols and regulations on customer premises and while driving.
• Build and maintain strong client relationships, offering expert advice and ensuring satisfaction.
• Keep up with product updates, bulletins, and new service procedures.
• Operate and maintain a company-provided service vehicle; keep it organized and well-equipped.

Skills

Troubleshooting

Schematic reading

Mechanical drawings

Communication

Education

Technical qualification in Mechanical/Electrical/Electronics Engineering

Tools

Diagnostic software

Hand tools

Power tools

Job description

About the Role

Our client, a leading provider of specialized equipment and services, is seeking a highly skilled Field Service Technician for a mobile unit based in Welkom, Free State. This critical role involves traveling to client sites to install, maintain, troubleshoot, and repair sophisticated machinery and systems. The ideal candidate will possess strong technical aptitude, excellent problem-solving abilities, and a dedication to providing superior on-site support. This position requires a significant amount of travel within the province and surrounding regions, demanding independence, reliability, and strong customer service skills. We are committed to delivering exceptional technical support and seek professionals who are passionate about engineering and customer satisfaction.

Key Responsibilities

• Install, configure, and commission new equipment at customer locations throughout the Welkom region and beyond.
• Perform routine maintenance, calibration, and preventive servicing on a range of specialized technical equipment.
• Diagnose and repair complex technical issues, both mechanical and electronic, in a timely and efficient manner.
• Provide on-site technical support and troubleshooting assistance to customers, ensuring minimal downtime.
• Maintain accurate and detailed service reports, documenting all work performed, parts used, and recommendations for future actions.
• Manage inventory of spare parts and tools, ensuring adequate stock levels for service calls.
• Adhere to all safety protocols and regulations while working on customer premises and operating the service vehicle.
• Build and maintain strong relationships with clients, providing expert advice and ensuring their satisfaction with our services.
• Keep abreast of product updates, technical bulletins, and new service procedures.
• Operate and maintain a company-provided service vehicle, ensuring it is kept clean, organized, and well-equipped.

Requirements

• Relevant technical qualification or certification in Mechanical, Electrical, or Electronics Engineering, or a related field.
• Minimum of 4 years of experience in a field service or technical support role, preferably with mobile equipment.
• Proven ability to diagnose and repair complex mechanical and electronic systems.
• Strong understanding of electrical schematics, mechanical drawings, and diagnostic tools.
• Excellent troubleshooting and problem-solving skills.
• Valid driver's license (Code 08/EB or higher) and a clean driving record.
• Willingness to travel extensively within the Free State and surrounding provinces.
• Strong communication and interpersonal skills, with the ability to interact professionally with diverse clientele.
• Ability to work independently with minimal supervision and manage schedules effectively.
• Proficiency in using diagnostic software and standard hand/power tools.
• Physical ability to perform tasks such as lifting moderate weights and working in various site conditions.

Benefits

• Our client offers a competitive salary, performance-based bonuses, and a comprehensive benefits package including medical aid and retirement fund contributions.
• Technicians are provided with a fully equipped mobile service vehicle, fuel card, and a dedicated travel budget.
• Opportunities for continuous professional development and advanced technical training are provided.
• We foster a culture of innovation and excellence, offering a challenging yet rewarding career path.
• Employees benefit from a supportive management team and a collaborative work environment.
• This role is perfect for a self-starter who thrives in dynamic field environments and enjoys solving complex technical challenges.