IT Support Pro II - End-User Tech & Service Desk

TriLink BioTechnologies; San Diego (CA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

RSU grants

Employee stock purchase

Medical plans

Fertility support

Pet insurance

Holidays & PTO

HSA/FSA options

Job summary

Maravai LifeSciences is seeking an IT Support II to provide technical support for computer systems, hardware, software, and related services that enable daily operations. You will respond to Service Desk requests, troubleshoot issues, and deploy end-user devices while delivering responsive customer service.

The role requires 3+ years in IT support, experience with Windows/macOS, Microsoft 365, and Active Directory/Microsoft Entra ID, and a focus on clear communication and customer service.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or equivalent combination of education/certifications/experience.
• 3+ years IT support, Service Desk, or technical support experience.
• Experience supporting Windows, macOS, Microsoft 365, mobile devices, printers, and common business apps.

Responsibilities

• Respond to Service Desk requests, troubleshoot, and resolve end-user hardware/software/network issues.
• Configure, deploy, and support Windows/macOS devices, printers, and related equipment.
• Maintain user accounts and endpoint configurations using Active Directory and Microsoft Entra ID.
• Support IT infrastructure activities including workstation deployments and software updates.
• Develop and maintain technical documentation and SOPs for IT services.
• Communicate technical information clearly to technical and non-technical users.
• Identify and recommend IT process improvements to enhance service desk efficiency.

Skills

IT support

Active Directory

Microsoft Entra ID

Windows

macOS

Customer service

Problem solving

Time management

Education

Associate’s or Bachelor’s degree in IT

Tools

Windows devices

macOS devices

Microsoft 365

IT ticketing systems

End-user hardware

Job description

Maravai LifeSciences is seeking an IT Support II to provide technical support for computer systems, hardware, software, and related services that enable daily operations. You will respond to Service Desk requests, troubleshoot issues, and deploy end-user devices while delivering responsive customer service.

The role requires 3+ years in IT support, experience with Windows/macOS, Microsoft 365, and Active Directory/Microsoft Entra ID, and a focus on clear communication and customer service.