Technical Support Engineer I - On-Call IT & Cloud Support

RICEFW Technologies Inc; Providence (RI); On-site; USD 75,000 - 85,000; Full time

Job summary

A state government office in Providence is seeking a Technical Support Engineer I to support its technology environment. Responsibilities include troubleshooting PCs and mobile devices, providing high-level customer service, and managing user accounts. The ideal candidate has a degree in Computer Science or equivalent experience and is skilled in troubleshooting and communication. The position offers a salary between $75,000 and $85,000.

Qualifications

• Work experience equivalent to a degree in Computer Science preferred.
• Current Network and Operating System Certifications strongly preferred.
• Must possess strong technology skills and communication skills.

Responsibilities

• Troubleshoot and implement fixes for PCs and laptops.
• Provide support in responding to help desk requests.
• Create and manage user accounts as per requests.

Skills

Troubleshooting

Communication

Customer Service

Organizational Skills

Education

Degree in Computer Science

Network and Operating System Certifications

Job description

A state government office in Providence is seeking a Technical Support Engineer I to support its technology environment. Responsibilities include troubleshooting PCs and mobile devices, providing high-level customer service, and managing user accounts. The ideal candidate has a degree in Computer Science or equivalent experience and is skilled in troubleshooting and communication. The position offers a salary between $75,000 and $85,000.