IT Support Specialist II - Public Sector Tech, On-Call

Austin Community College; Falmouth (MA); On-site; USD 54,015 - 72,971; Full time

Benefits offered by this job

13 paid holidays per year

Paid time off

Professional development opportunities

Health insurance contributions

Pension plan enrollment

Job summary

A municipal government office in Falmouth seeks an IT Support Specialist II. This full-time role involves delivering Tier II technical support, managing help desk tickets, and configuring IT systems. Candidates should have an associate's degree in computer science, a minimum of 5-6 years of relevant experience, and effective customer service skills. Compensation includes a starting hourly wage between $39.21 to $52.97, along with comprehensive benefits. Applications are preferred by March 2, 2026.

Qualifications

• Minimum of 5-6 years of professional IT experience.
• Must possess a valid driver's license.
• Ability to work independently and in a team.

Responsibilities

• Deliver Tier II support for hardware and software issues.
• Manage help desk tickets ensuring communication with Town staff.
• Install and troubleshoot IT equipment and applications.

Skills

Technical support

Troubleshooting

Customer service

Active Directory

Documentation

Education

Associate degree in computer science or related field

Bachelor's degree in computer science or related field (preferred)

Tools

Ticketing system

Desktops and laptops

Mobile devices

Job description

A municipal government office in Falmouth seeks an IT Support Specialist II. This full-time role involves delivering Tier II technical support, managing help desk tickets, and configuring IT systems. Candidates should have an associate's degree in computer science, a minimum of 5-6 years of relevant experience, and effective customer service skills. Compensation includes a starting hourly wage between $39.21 to $52.97, along with comprehensive benefits. Applications are preferred by March 2, 2026.