Industrial IT Support Specialist: Windows, Server & Network

Aspen Aerogels, Inc.; East Providence (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

Aspen Aerogels, Inc. in East Providence is seeking a Technical Support Specialist to resolve a variety of IT infrastructure issues. The ideal candidate will have over 5 years of experience in Desktop Support and hold CCNA and Network+ certifications. This role involves providing user support, managing hardware and software installations, and maintaining IT records. Applicants should be skilled in Windows environments, networking fundamentals, and capable of effective communication. This position offers significant growth opportunities in a supportive team environment.

Qualifications

• 5+ years in a Desktop Support role.
• Ability to lift computers & equipment weighing up to 70 pounds.

Responsibilities

• Support end-user software applications, hardware, and network-related issues.
• Perform installation, training, maintenance, troubleshooting, and repair of desktop technology hardware and software.
• Support plant hardware, server, and network infrastructure.
• Monitor and respond to incidents in an IT ticketing system.
• Maintain accurate records for company assets.

Skills

Desktop Support

Windows 7 & 10

Windows Server 2012R2, 2016

TCP/IP, DNS, DHCP, VLANs

AirWatch and Mobile Device Management

VoIP and cellular phones deployment

MS Office applications support

Active Directory

Virtual Machines and Remote Desktop Services

Communication skills

Education

CCNA and Network+ Certifications

Job description

Aspen Aerogels, Inc. in East Providence is seeking a Technical Support Specialist to resolve a variety of IT infrastructure issues. The ideal candidate will have over 5 years of experience in Desktop Support and hold CCNA and Network+ certifications. This role involves providing user support, managing hardware and software installations, and maintaining IT records. Applicants should be skilled in Windows environments, networking fundamentals, and capable of effective communication. This position offers significant growth opportunities in a supportive team environment.