Technical Support Engineer – Healthcare SaaS & AI

NexHealth; Salt Lake City (UT); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive salary plus equity

401K

Full Medical, Dental and Vision

Unlimited PTO

Job summary

A leading healthcare technology company in Salt Lake City is seeking a Technical Support Engineer. This role involves resolving technical issues and guiding customers toward successful operations. Ideal candidates will have 3+ years of experience, strong analytical and communication skills, and a desire to work in a dynamic startup environment. The company offers a competitive salary, equity, and benefits including unlimited PTO, 401K, and full medical coverage.

Qualifications

• Minimum of 3+ years in a professional setting.
• Passion for solving complex problems creatively.
• Excellent verbal and written communication skills.

Responsibilities

• Interact with customers via phone, email, and chat to resolve inquiries.
• Engage in real-time problem solving for customer workflows.
• Deliver ad-hoc training sessions to enhance product adoption.

Skills

Analytical Mindset

Communication Skills

Technical Experience

Education

BS degree from a top university

Job description

A leading healthcare technology company in Salt Lake City is seeking a Technical Support Engineer. This role involves resolving technical issues and guiding customers toward successful operations. Ideal candidates will have 3+ years of experience, strong analytical and communication skills, and a desire to work in a dynamic startup environment. The company offers a competitive salary, equity, and benefits including unlimited PTO, 401K, and full medical coverage.