AI Safety Software Tech Support Specialist

Mojo; Utah; Remote; USD 28,929 - 34,440; Full time

Benefits offered by this job

Health insurance

Paid time off (vacation, sick leave, holidays)

Job summary

A safety technology company in Utah is seeking a Technical Support Representative to provide support for their innovative safety software. This role involves responding to client inquiries via phone, chat, and email while troubleshooting issues and ensuring high-quality service. Candidates should have 1-2 years of technical support experience and strong analytical and problem-solving skills. Competitive pay and health insurance are offered, and applicants will work autonomously in a fast-paced environment.

Qualifications

• 1-2 years of proven ability in a technical support role.
• Strong troubleshooting and analytical skills.
• Ability to excel in a fast-paced, agile environment.
• Demonstrate possession of client soft skills.
• Strong written and verbal communications skills.
• Ability to work autonomously and multi-task.

Responsibilities

• Answer inbound case requests from phone, chat and email.
• Provide initial triage and troubleshooting of all issues.
• Keep clients informed of case status.
• Utilize ZenDesk for case management.
• Work with Account Executives and Client Success Managers.
• Represent Mojo AI professionally.

Skills

Technical support experience

Troubleshooting skills

Analytical skills

Client soft skills

Communication skills

Self-motivated

Tools

ZenDesk

Job description

A safety technology company in Utah is seeking a Technical Support Representative to provide support for their innovative safety software. This role involves responding to client inquiries via phone, chat, and email while troubleshooting issues and ensuring high-quality service. Candidates should have 1-2 years of technical support experience and strong analytical and problem-solving skills. Competitive pay and health insurance are offered, and applicants will work autonomously in a fast-paced environment.