Technical Support Specialist

DP World; Charlotte (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

DP World Charlotte is seeking a Technical Support Specialist to plan, execute, and oversee technology projects, ensuring on-time delivery aligned with business goals. You will collaborate with clients, project managers, developers, and IT staff to ensure seamless project outcomes.

The role requires 3+ years in IT support, strong communication, and the ability to work in a demanding environment. On-site support is required with up to 30% travel; visa sponsorship is not offered.

Qualifications

• Associate's degree or technical training in IT or related field.
• 3+ years of experience in technical support or IT operations.
• Experience as Technical Support Engineer, Desktop Support Engineer, or IT Help Desk Technician or similar role.
• Strong problem-solving, verbal and written communication skills.
• Ability to document processes and procedures clearly.
• Experience with MS O365 Admin, SharePoint Admin, Intune is a plus.
• Knowledge of network systems and server hardware/OS.

Responsibilities

• Maintain infrastructure and software standards across DP World regional locations.
• Perform proactive maintenance within core platforms.
• Develop and maintain knowledge of critical applications and IT processes.
• Document knowledge in ITKB and create/update work instructions.
• Diagnose and troubleshoot issues via remote desktop and help desk tools.
• Provide on-site support for site launches/expansions and travel up to 30%.
• Participate in regional on-call rotation.

Skills

MS O365 Admin

SharePoint Admin

Intune

PowerShell

Networking basics

Customer service

Education

Associate's degree in Computer Science or related field

Tools

Remote Desktop

IT Help Desk software

Job description

Job Description

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

Technical Support Specialist

In this role, you will be responsible for planning, executing, and overseeing technology-related projects from start to finish, ensuring that they are completed on time, within scope and aligned with business goals. You will work closely with clients, project managers, developers, and other IT professionals to ensure seamless project delivery.

Key Accountabilities

• Responsible for ensuring that Infrastructure and software standards are maintained for all DP World regional locations under area of support, with the ability to perform site audits as required
• Perform proactive maintenance and management activities within team core platforms
• Develop and maintain technical knowledge of all critical operational software applications, IT processes, and procedures
• Document technical knowledge in the form of notes and manuals within the company ITKB
• Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the IT Management team
• Evaluate and improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Diagnose and troubleshoot basic and escalated technical issues using remote desktop applications and help desk software
• Provide support on network systems and protocols as well as server hardware and operating systems as required
• Adhere to DP World’s security process while proactively identifying security issues and escalating these to the TSE team lead or appropriate manager
• Adhere to the DP World Software testing and approval process
• Support third party application management, package creation and deployments
• Adhere to the DP World purchasing process to ensure that all IT equipment is properly tracked throughout the hardware lifecycle
• Provide onsite support for site launches/expansions/changes and server / network refreshes with up to 30% travel (required)
• Participation in a regional on-call rotation (required)
• Other duties as assigned

Qualifications, Experience And Skills

• Associate's degree in Computer Science and/or technical field
• Equivalent training/certifications/experience will be considered
• 3 or more years of experience in relevant job or field of technology
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Communicative with excellent problem-solving, verbal and written communication skills
• Solid attention to detail and the ability to create and document process and procedures
• The ability to work within a very demanding environment and handle stress in a positive manner and maintain a high degree of confidentiality
• Excellent organizational and problem-solving skills
• A good understanding of network systems and protocols as well as server hardware and operating systems
• Ability to work on multiple tasks/projects simultaneously through to completion without prompting
• Ability to plan, prioritize and drive issues, tasks and deliverables to closure
• Experience and/or certifications for MS O365 Admin, SharePoint Administration and Intune a plus
• Experience with PowerShell and / or scripting languages

Please note This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

About Dp World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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