Technical Support Engineer - FinTech SaaS (ERP & Payments)

Tabs; United States; Remote; USD 60,000 - 82,500; Full time

Benefits offered by this job

Competitive compensation and equity

Unlimited PTO

100% employer covered healthcare premium

Lunch and dinner provided

Parental leave up to 12 weeks

Tax free commuter and parking benefits

Employee Assistance Program

Job summary

A leading AI-native revenue platform is seeking a highly capable Technical Support Engineer to manage technical support requests. The role involves troubleshooting issues, collaborating with cross-functional teams, and ensuring a world-class experience for merchants. Candidates should have 3-5 years of experience in a support role, strong technical skills, and the ability to thrive in a fast-paced environment. Competitive compensation and excellent benefits are offered.

Qualifications

• 3-5 years in support or customer success role, preferably in SaaS or fintech.
• Experience troubleshooting API, ERP, or payment-related issues.
• Ability to thrive under pressure and deliver solutions in real-time.

Responsibilities

• Resolve complex support issues from merchants via email, Slack, and chat.
• Own ticket triage & prioritization, identifying the root cause of issues.
• Educate and empower merchants on best practices for using Tabs.

Skills

Problem-solving

Technical aptitude

Customer empathy

Communication

Time management

Tools

HubSpot

Zendesk

SQL

Job description

A leading AI-native revenue platform is seeking a highly capable Technical Support Engineer to manage technical support requests. The role involves troubleshooting issues, collaborating with cross-functional teams, and ensuring a world-class experience for merchants. Candidates should have 3-5 years of experience in a support role, strong technical skills, and the ability to thrive in a fast-paced environment. Competitive compensation and excellent benefits are offered.