Fintech Technical Support Specialist

Paycom; Tulsa (OK); Hybrid; USD 22,041 - 27,552; Full time

Job summary

Vehlo is seeking a Technical Support Specialist to provide multi-channel support for merchants, troubleshoot payment devices and software integrations, and deploy payment solutions across platforms. The role emphasizes collaboration with vendors and internal teams to resolve issues efficiently and maintain high service quality.

Travel is minimal, with a focus on customer experience and rapid problem solving within a fintech environment.

Qualifications

• 0–2 years of prior technical support experience.
• Excellent verbal and interpersonal communication skills.
• Enjoys working with clients and sales reps over the phone.
• Able to assess challenging situations and identify improvement opportunities.
• Able to follow customer workflows in a fast-paced environment.

Responsibilities

• Provide technical support to merchants via phone, email, chat, text, and our ticketing system.
• Troubleshoot payment devices, software integrations, network connectivity, and gateway-related issues.
• Configure, deploy, and support payment solutions across a variety of integrated software platforms.
• Document issues, troubleshooting steps, and resolutions with strong quality control standards.
• Collaborate with Product and Development teams on recurring trends or software issues.
• Assist with provisioning equipment and updating payment configurations when needed.
• Manage a fast-paced workload with inbound/outbound calls and active support cases.

Skills

0-2 years experience

Excellent communication

Client communication over phone

Problem assessment

Follow customer workflows

Job description

Vehlo is seeking a Technical Support Specialist to provide multi-channel support for merchants, troubleshoot payment devices and software integrations, and deploy payment solutions across platforms. The role emphasizes collaboration with vendors and internal teams to resolve issues efficiently and maintain high service quality.

Travel is minimal, with a focus on customer experience and rapid problem solving within a fintech environment.