AI-Driven Support Engineer for Fintech Payments

Coinflow; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A fintech startup is seeking an entry-level Support Engineer to provide AI-driven customer support. You will manage customer inquiries, diagnose API issues, and use AI tools to enhance support workflows. Responsibilities include responding to customer requests on Slack, troubleshooting payment flow problems, and generating insights for product teams. This role offers a unique opportunity to gain hands-on experience in modern payment infrastructures, contributing to reliable fintech operations.

Qualifications

• Experience testing APIs and troubleshooting issues.
• Ability to interpret JSON responses and work with logs.
• Interest in leveraging AI tools for support.

Responsibilities

• Manage inbound support requests across Slack.
• Diagnose and replicate payment flow issues.
• Track SLAs and report recurring customer issues.

Skills

API testing

Troubleshooting

Responding quickly under pressure

Using AI tools

Tools

Postman

cURL

Browser developer tools

Job description

A fintech startup is seeking an entry-level Support Engineer to provide AI-driven customer support. You will manage customer inquiries, diagnose API issues, and use AI tools to enhance support workflows. Responsibilities include responding to customer requests on Slack, troubleshooting payment flow problems, and generating insights for product teams. This role offers a unique opportunity to gain hands-on experience in modern payment infrastructures, contributing to reliable fintech operations.