Technical Support Engineer – Field Diagnostics

Duravant; Wood Dale (IL); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Duravant is looking for a Technical Support Specialist to serve as the primary contact for customers. You'll provide support through phone and email, troubleshooting, identifying root causes, and suggesting solutions based on extensive technical knowledge.

The ideal candidate will have 3-5 years of experience in a manufacturing environment, excellent communication skills, and the ability to solve complex problems. This position may require up to 15% travel to customer sites.

Qualifications

• 3-5 years of experience in a manufacturing environment.
• 5+ years of experience in the packaging and/or automation industry.
• Ability to read mechanical and electrical drawings.

Responsibilities

• Provide technical support to customers via phone and email.
• Coordinate responses to customer issues.
• Create and manage technical support cases.

Skills

Great Customer Service

Complex Problem solving

Verbal Communication skills

Written Communication skills

Tools

Salesforce

PLC based controls

Job description

Duravant is looking for a Technical Support Specialist to serve as the primary contact for customers. You'll provide support through phone and email, troubleshooting, identifying root causes, and suggesting solutions based on extensive technical knowledge.

The ideal candidate will have 3-5 years of experience in a manufacturing environment, excellent communication skills, and the ability to solve complex problems. This position may require up to 15% travel to customer sites.