Technical Support Engineer — Customer Solutions

DXC Technology Company; Cañon City (CO); On-site; USD 40,000 - 68,000; Full time

Job summary

DXC Technology Company in Colorado is seeking a Technical Support Engineer to take ownership of customer issues, respond to inquiries, and ensure needs are met within the agreed timeframes. The role involves guiding customers through software/hardware problems, researching, diagnosing, and troubleshooting to identify effective solutions, and logging all interactions in our ticketing tool.

Candidates should be able to provide clear step-by-step technical help in writing and verbally, work with

Qualifications

• Minimum 10+2+3 education in any stream.
• Good understanding of computer systems and tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or has work experience in a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Ability to provide step-by-step technical help, both written and verbal.
• Experience with solving computer related problems.
• Experience working with company escalation policy.

Responsibilities

• Take ownership of customer issues reported and respond to inquiries to ensure customer needs are met.
• Assist customers in resolving technical problems by guiding them regarding software/hardware/application issues.
• Research, diagnose, troubleshoot and identify solutions to resolve system issues and escalate when needed.
• Follow up with customers to ensure inquiries are resolved within the agreed time frame.
• Log and track inquiries using a ticketing tool and maintain history records.
• Identify, evaluate, and prioritize customer problems to resolve inquiries effectively.

Skills

Troubleshooting

Communication

Teamwork

Ticketing system

Education

10+2+3 education

Tools

Ticketing tool

Job description

DXC Technology Company in Colorado is seeking a Technical Support Engineer to take ownership of customer issues, respond to inquiries, and ensure needs are met within the agreed timeframes. The role involves guiding customers through software/hardware problems, researching, diagnosing, and troubleshooting to identify effective solutions, and logging all interactions in our ticketing tool.

Candidates should be able to provide clear step-by-step technical help in writing and verbally, work with