Technical Support Engineer: Customer Solutions & Troubleshooting

DXC Technology Company; United States; On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid holidays

Paid time off

Job summary

DXC Technology Company seeks a Technical Support/Help Desk professional to own customer issues, diagnose and guide on software/hardware problems, and escalate complex cases when needed. The role emphasizes clear written and verbal communication and teamwork in a fast-paced environment.

It requires basic IT knowledge, the ability to work in rotational/night shifts, and a strong commitment to resolving inquiries within service targets. DXC offers a comprehensive benefits program and on-site work.

Qualifications

• 10+2+3 minimum education in any stream.
• Good understanding of computer systems and mobile devices.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or has work experience in technical support roles.
• Ability to provide step-by-step technical help, written and verbal.
• Experience solving computer related problems.
• Experience with company escalation policy.

Responsibilities

• Take ownership of customer issues and respond to inquiries.
• Assist customers in resolving technical problems with guidance.
• Research, diagnose, troubleshoot and identify solutions.
• Escalate complex issues per defined process.
• Follow up to ensure timely resolution.
• Log and track inquiries using a ticketing tool and maintain records.
• Identify and prioritize customer problems to resolve inquiries.

Skills

Interpersonal skills

Problem-solving

Communication skills

Fluent English

Teamwork

Education

10+2+3 minimum qualification

Job description

DXC Technology Company seeks a Technical Support/Help Desk professional to own customer issues, diagnose and guide on software/hardware problems, and escalate complex cases when needed. The role emphasizes clear written and verbal communication and teamwork in a fast-paced environment.

It requires basic IT knowledge, the ability to work in rotational/night shifts, and a strong commitment to resolving inquiries within service targets. DXC offers a comprehensive benefits program and on-site work.