On-Site Technical Support Engineer - Night Shifts

dxctechnology; Colorado; On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

DXC Technology in Colorado is seeking a Technical Support Engineer to take ownership of customer issues, diagnose and troubleshoot hardware/software problems, and guide clients through solutions. The role requires strong communication in English and the ability to work in a fast-paced environment.

Fresher or experienced candidates who can provide step-by-step technical assistance and follow the escalation policy will find opportunities for growth within a comprehensive benefits program and

Qualifications

• Interpersonal skills to interact with customers and team members.
• Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
• Organization skills to balance and prioritize work.
• Ability to work in a team environment.

Responsibilities

• Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.
• Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process.
• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
• Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Skills

Interpersonal skills

Problem-solving

Communication (English)

Teamwork

Education

Regular school/college with 10+2+3

Job description

DXC Technology in Colorado is seeking a Technical Support Engineer to take ownership of customer issues, diagnose and troubleshoot hardware/software problems, and guide clients through solutions. The role requires strong communication in English and the ability to work in a fast-paced environment.

Fresher or experienced candidates who can provide step-by-step technical assistance and follow the escalation policy will find opportunities for growth within a comprehensive benefits program and