Technical support

DXC Technology Company; Cañon City (CO); On-site; USD 40,000 - 68,000; Full time

Job summary

DXC Technology Company in Colorado is seeking a Technical Support Engineer to take ownership of customer issues, respond to inquiries, and ensure needs are met within the agreed timeframes. The role involves guiding customers through software/hardware problems, researching, diagnosing, and troubleshooting to identify effective solutions, and logging all interactions in our ticketing tool.

Candidates should be able to provide clear step-by-step technical help in writing and verbally, work with

Qualifications

• Minimum 10+2+3 education in any stream.
• Good understanding of computer systems and tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or has work experience in a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Ability to provide step-by-step technical help, both written and verbal.
• Experience with solving computer related problems.
• Experience working with company escalation policy.

Responsibilities

• Take ownership of customer issues reported and respond to inquiries to ensure customer needs are met.
• Assist customers in resolving technical problems by guiding them regarding software/hardware/application issues.
• Research, diagnose, troubleshoot and identify solutions to resolve system issues and escalate when needed.
• Follow up with customers to ensure inquiries are resolved within the agreed time frame.
• Log and track inquiries using a ticketing tool and maintain history records.
• Identify, evaluate, and prioritize customer problems to resolve inquiries effectively.

Skills

Troubleshooting

Communication

Teamwork

Ticketing system

Education

10+2+3 education

Tools

Ticketing tool

Job description

Job Description

• Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.
• Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process.
• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
• Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

• Should have attended regular school/college with 10+2+3 as minimum qualification in any stream of subject.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Ability to provide step-by-step technical help, both written and verbal.
• Experience with solving computer related problems.
• Experience working with company escalation policy.

Requirements And Skills

• Interpersonal skills to interact with customers and team members.
• Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
• Organization skills to balance and prioritize work.
• Ability to work in a team environment.

Work Environment

• Work from Office is mandatory
• This job role requires to work in rotational / night shifts.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $39,800 - $68,300.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.